1. Introduction
Date a Home values and respects the privacy of its users. This Privacy Policy details how we handle personal information collected through our website, ensuring transparency and security in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13,709/2018) and the General Data Protection Regulation (GDPR).
Date a Home acknowledges our clients' concerns regarding the privacy of the information they provide; it is stored securely and is not made available to other users.
This privacy policy may be updated. Whenever changes are made, they will be posted on our websites and communicated via email.
2. Personal Information Collected
We collect personal data voluntarily provided by users, such as name, address, email, and phone number, to process orders, validate identity, and improve our services. Data collection is done with your consent, and you may withdraw that consent at any time.
We collect certain information about you while you visit and use our services and features. Our goal is to better understand how our services are used and how we can improve them to serve you better. The information collected may include:
- Your computer's Internet Protocol (IP) address.
- URLs and pages you visited.
- The number of times you visited each page on our website.
- Downloads and/or searches you performed.
- Time you spent on specific sections of our website.
- The type of browser you are using.
This information is collected automatically through 'cookies', which are detailed in a specific section about them. The automatically collected information is protected by our Privacy Policy and security systems, and is used exclusively for the purposes described here.
Although we take all precautions to ensure the security of your personal information and privacy, we are not responsible for any damages resulting from the disclosure of this information due to legal reasons or court orders.
3. What are cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They serve various functions, such as:
- Cookies help remember your settings and preferences, such as your chosen language or items added to your shopping cart, making your experience on the site more personalized and convenient.
- Cookies allow the website to function more efficiently, helping pages load faster and allowing you to navigate between pages without losing information.
- Cookies collect information about how you use our website, such as the pages you visit and the time you spend on each one. This helps us understand what is working well and where we can improve.
Cookies do not personally identify you and do not harm your device. They are used to improve your experience on our marketplace and ensure that the website functions correctly.
You can manage and disable cookies through your browser settings, but this may affect the website's functionality and your browsing experience.
4. Purposes of Data Processing
Personal data is used to:
- Process and manage orders.
- Validate identity and ensure security.
- Communicate updates and information about our services.
- Comply with legal and regulatory obligations.
- Improve our services and user experience.
5. Data Sharing
We do not share your personal data with third parties, except when necessary to comply with legal obligations, protect our rights, or with your explicit consent. Financial information is managed exclusively by payment processors, in accordance with legal requirements.
Under no circumstances will financial information be shared. The Date a Home team does not have access to users' financial information, which is exclusively reserved for payment processors.
6. Data Subject Rights
In accordance with the LGPD and the GDPR, you have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of incomplete, inaccurate, or outdated data.
- Deletion: Request the deletion of personal data collected and stored.
- Portability: Request the transfer of data to another service or product provider.
- Information: Request information about data sharing.
- Revoke consent for data processing.
7. Data Retention
Personal data will be stored for the time necessary to fulfill the purposes for which it was collected or as required by law. You may request the deletion of your data at any time.
8. Data Deletion Procedure
To request the deletion of your personal data, follow these steps:
- Go to the Contact Form.
- Fill in the form with your full name, email, and phone number.
- In the message field, specify that you wish to delete your personal data.
- Submit the request.
8.1. Processing Time:
We will process your request within 3 business days. During this period, we may contact you to confirm your request or request additional information.
8.2. Deletion Confirmation:
After deletion, you will receive a confirmation via email.
9. Changes to the Privacy Policy
Any changes to our Privacy Policy will be communicated through the contact channels provided. We recommend that you review this policy periodically.
10. Contact and Support
For more information about our privacy policy or to exercise your rights, contact our support team:
- Email: suporte@dateahome.com.br
- Phone: +55 (21) 3950-0583
11. Data Collected via Social Authentication (Google)
When using the Google sign-in feature, Date a Home exclusively collects the following data from the User's profile, with their express consent:
- Full name — for identification and account personalization on the Platform.
- Email address — as the unique account identifier and service communication channel.
- Profile photo — for display as the User's avatar on the Platform, when available.
Date a Home does not access, store, or use the User's Google account password. No contacts, calendars, Google Drive files, or any other User data beyond those listed above are requested or accessed.
Data obtained via Google is treated with the same level of security and confidentiality applied to all personal data on the Platform, in accordance with this Privacy Policy and applicable data protection legislation.
The User may revoke Date a Home's access to their Google account at any time through their Google account security settings at myaccount.google.com/permissions. To request deletion of data obtained via Google, see section 8 of this Policy.
12. Data Protection Officer
CATENO VIGLIO JUNIOR – EMAIL cateno@dateahome.com.br or suporte@dateahome.com.br (Art. 5, VIII combined with Art. 46 of the LGPD).
